Stressful events are experienced regularly by firefighters. As well as incident stress they are liable to other organisational stressors such as interpersonal relations, change and lean resourcing. The senior team recognised the need to take a pro-active approach to resilience and develop skills for challenging situations both incident related and day-to-day.
Favouring a pro-active approach we developed Resilience leader skills for challenging situations both incident related and day-to-day. The skills can be employed on incident, in the station or at home as well as being applied to various aspects of change. The 4 areas of focus were leadership, self-awareness, well-being and overall resilience.
So, what was the impact?
Percentage of Fire & Rescue Officers reporting:
% saw a direct link between skills and mental health
% saw a direct link between skills and a great culture
% of officers would recommend to others
“Stress & strains become much more manageable. The time that you spend you reap back in planning, preparation and what you need to achieve. If we have the budget to train everyone we wouldn't think twice about it. The team at Resilience Development Company have the experience and approach that immediately made them credible in front of the senior officers."
Marc le Cornu - Group Commander and Head of Operations
What did delegates say about their experience?
" Stress & strains become much more manageable. The time that you spend you reap back in planning, preparation and what you need to achieve. "
“ This gave us skills that we could pass on and give our teams. Skills that they can call upon when they go home from the job. I really liked that. ”
" There is a lot of training out there that tells you the what and the why but it doesn't show you how. Our resilience programme focused on how and I liked that. I could immediately take things away and just get on with it. "
“ I am far more productive. It’s helped both physically and mentally. It helps me deal with the pressures and stress that we get as firefighters and leaders. "
" We are much calmer. It’s a nicer place to work and it is easier to see how much everyone has to offer. It’s improved decision making in that it’s more inclusive. ”
“ This has made me look and approach leadership situations differently and I have a much calmer approach in my personal life. ”
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