World’s Largest Health & Beauty Retailer: £56.80 ROI Per £1 Training 90 Managers Virtually

When the world's largest international health and beauty retailer wanted to learn virtually. They partnered with us.

The brief

A.S. Watson Group’s 90 senior managers were under significant pressure: rapid operating model change across 16,500 stores in 28 markets managing diverse teams, and no time for traditional face-to-face training.

our solution

Two half-day virtual instructor-led workshops focusing on resilience, emotional intelligence, and empathy, with individual profiling and baseline measurement.

The result: £634.5k ROI (£56.80 per £1 spent) through improved retention, faster problem resolution, and managers confidently cascading skills to teams worldwide.

RESULTS THAT CONNECT DIRECTLY TO BUSINESS IMPACT

Virtual delivery that proves high-impact development doesn’t require travel or operational disruption.

Using the skills with team

0 %

Decrease in Attrition

0 %

Feel less stressed

0 %

Daily increase in productivity

0 Mins

An ROI of £56.80 for every £1 spent

Based on tangible changes in productivity and retention outcomes, we generated a return to the organisation of x57 / for every £1 spent, an ROI of £56.80. Equating to a £634.5k ROI.

* Estimate based on the cost to replace attendees thinking of leaving and increased productivity based on quicker problem resolution, resolving of conflict, less time ruminating and more time doing.

"Shifts mindset & enhances change for myself and my team members. I'm guiding my team members to be more resilient."

“ The workshops have helped me to handle my pressure and stress more effectively.”

"I identify ruminating vs reflecting. This saves time in terms of knowing when to stop thinking negatively and start to turn thoughts into positive actions. "

“Improved productivity both career and family.”

“Helped to focus on the positives & opportunities, recognise rumination.”

“This training saved me and helpedme cope with mental stress.”

REAL RETURNS

Baseline measurement, gains and tangible returns on investment are standard with all our work. It means that learning and development has a clear line of sight to strategic outcomes and business delivery.

Managers were able to take the skills and use them to grow both personally and professionally. They were also quickly able to share them with their teams.

Enhancing team performance and wellbeing

Are using the skills with their team 94%

Management

Are using the skills to improve results in their team 72%

Growth

Have begun using the skills to grow personally & professionally 96%

Personal performance

Has increased their quality of work 72%