Building resilient leaders in banking

Engagement raised. Dramatic reductions in turnover. Culture enhanced

The challenge

Training needs analysis highlighted a real demand for resilience in the senior leadership team of 120. 

Any solution had to pay a high return for any time investment, have high impact and meet the needs of a demanding audience who were regularly exposed to various leadership development investment from the organisation.

How we helped

120 leaders attended a bespoke modular Resilient Leader programme. Cohorts were staggered to allow operational flexibility and benchmarks were obtained. 

All leaders were profiled to understand their personal stance to navigate change and risk before exploring habits, beliefs and behaviour. Everyone had full access to online and app-based resources.

The results speak for themselves

Increased engagement, productivity and wellbeing

0 %
increase in engagement
0 %
increase in productivity
0 %
decrease in attrition
0 %
increase in resilience
I've seen significant change in certain individuals. Change that I would never have expected to see in senior people. Their level of authenticity has increased and even the language they use is different. That's all down to the Resilient Leader programme. "
Head of Business Unit
They were the only people who talked about resilience in terms of a skills base, business outcomes & return on investment. They deliver exactly what they say they will deliver & they do it in a way that really resonated with our senior team. "
Learning & Development Manager
“ The way I engage with team members has greatly improved and the way I approach certain aspects of my leadership has changed for the better. "​
" The Resilient Leader Programme has made a significant difference to my personal growth and development. I have much better self-awareness and awareness of the impact my leadership style can have on other people who are different to me. "

Wellbeing & Performance

Creating a great place to work

From day one leaders began implementing their new resilience skills and passing them down to junior managers and supervisors. 

The company have seen dramatic shifts in attrition and an associated uplift in engagement scores. All outcomes were measured against a control group and leaders reported changes in the business across the whole division. De-briefs and measurement also showed:

Reported increased ability
to deal with pressure and stress 91%
that the programme improved communication 79%
Saw a direct link between the skills and
improving wellbeing 84%
Saw a direct link between the skills and
creating a great culture 98%
Understood disengagement
AND how to deal with it 92%

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