From Good to Great: Building Leadership Resilience in Jersey’s Largest Charity During Rapid Change

200 staff equipped to lead rapid change in learning disability services. Leadership resilience programme.

The BRIEF

Les Amis, Jersey’s largest charity supporting people with learning disabilities, employs 200 staff across residential, domiciliary, and respite services. The leadership team recognised the rapid changes faced by the sector and spotted a gap in their people’s ability to adapt to and lead rapid change.

In order to close the gap, they needed a solution that challenged and enhanced their culture, gave managers and top talent the confidence to deal with change and make tough decisions when required.

THE SOLUTION

A leadership programme developed 11 leaders’ confidence to navigate change, make difficult decisions, and influence culture.

Profiling focusing on how individuals and the organisation navigated change in their heads.
Facilitator-led training in essential skills
Live application, social learning and digital support for twelve months.

RESULTS THAT CONNECTS DIRECTLY TO BUSINESS IMPACT

Increase in engagement

0 %

Decrease in absence

0 %

Increase in team moral

0 %

Improved leader communication

0 %

We now know we were standing in the way of change without knowing it.”

"A better awareness of why people think and process stuff differently from me and how my strengths within the team can work well. I feel it has brought us closer as a team."

“I liked the way they gave us the skills rather than told us what to do. Everything they did enabled us to successfully implement the changes in our culture that drove us forward."

"The way we now see each others views and opinions, we are learning to trust each other again and move forward as a resilient team."

We wanted to build a platform from which the managers and top talent could best use their technical skills. We achieved that with resilience. ”

“The team identified a need to develop resilience in themselves in order to cope better with the added pressures and stresses they face as managers.”

"I liked the way these guys talked the language of business. Their backgrounds shone through from the start, they were commercial, knowledgeable, and outcome-focused. We were investing in going from good to great, so it was essential to both the board and me that any investment was measurable and visible in our regular engagement surveys. They delivered. Res Dev built trust, challenged people's thinking, and developed our people and our culture. We could not have built the organisation to the point it is now without the resilience programme."

Shaun Findlay - Managing Director

EXPERIENCE COUNTS

“I liked the way these guys talked the language of business.

Their backgrounds shone through from the start and they were commercial, knowledgeable and outcome-focused. We were investing in going from good to great so it was essential to both the board and me that any investment was measurable and was visible in our regular and established engagement surveys. They delivered.”

Shaun Findlay Managing Director

Management Stress

More able to deal positively with stress in the work place 90%

Management Effectivness

Increased their ability to think accurately 80%

Management Communication

Easier to communicate, resolve conflict & solve problems 90%

Managing team cooperation

Find it easier to communicate, resolve conflict & solve problems 90%

"When starting the programme, I was not in a very good place in my life. By the time the programme finished, I had changed many parts of my personal life, which came through in my work. I have worked for a few large companies over the years and been on many different programmes trying to make me a better manager, but none have ever made me change my management style or personal life like this."

Director