The challenge
Our client, a world-leading bank, recognised that the financial industry was experiencing sustained and significant change. They wanted to protect against low resilience, resistance to change, fractured relationships and maintain confidence and pride in the organisation.
To gain a competitive advantage, they felt their 800+ staff, across four geographical locations, needed to remain energised through change, entirely focused on achieving ambitious goals, and dare to look beyond how they currently operate individually and collectively.
INSIGHT, LEARN, SUPPORT
800+ people from all departments of the bank were trained over two years in our modular Team resilience programme. The scale of rollout during significant change across four locations required both face-to-face and digital delivery.
The programme directly enabled a fundamental re-invention of working relationships and directly supported their strategy to build a people-driven and client-focused model for the future.
RESULTS THAT CONNECT DIRECTLY TO BUSINESS IMPACT
Measurable impact on performance, engagement, and attrition.
Compared year on year
ROI of £1.19m
up to 36 months later
ROI of £806k
We were awarded 'Gold' status in the Mind Workplace Wellbeing Index Awards. Our two strongest areas from the report reflect the impact & ethos of the resilience programme around a preventative approach to maintaining mental health coupled with open dialogue.
Enhancing wellbeing & mental health
Using pre and post programme surveys comprising proprietary models and scientifically validated tools, we measured an average reduction of anxiety of 18% across the population and a 39% reduction in moderate to severe anxiety, with four indicators of psychological safety also improving.
AWARD-WINNING L&D
“The outcomes delivered speak for themselves, with marked increases in engagement and productivity and reductions in attrition and anxiety. Possibly most impressive was the many employee testimonials that referenced how this programme had helped them in their personal as well as work lives.”
Judging Panel
The programme is different. Delivered in short weekly workshops, with participants learning bite-sized skills that can be used from the moment they leave the classroom and combined to exponentially increase impact. This could not be further than the normal ‘off the shelf’ offerings of half day and one day programmes. The depth of effort that ResDev contributes in evaluating the impact of this initiative has been essential to our ability to measure a genuine return on investment.”
