Our client, a world-leading bank, recognised that the financial industry was experiencing sustained and significant change. They wanted to protect against low resilience, resistance to change, fractured relationships and maintain confidence and pride in the organisation.
To gain a competitive advantage, they felt their 800+ staff, across four geographical locations, needed to remain energised through change, entirely focused on achieving ambitious goals, and dare to look beyond how they currently operate individually and collectively.
How we helped
800+ people from all departments of the bank were trained over two years in our modular Team resilience programme. The scale of rollout during significant change across four locations required both face-to-face and digital delivery.
The programme directly enabled a fundamental re-invention of working relationships and directly supported their strategy to build a people-driven and client-focused model for the future.
The results speak for themselves
Increased engagement, productivity & wellbeing
Enhancing wellbeing & mental health
Using pre and post programme surveys comprising proprietary models and scientifically validated tools, we measured an average reduction of anxiety of 18% across the population and a 39% reduction in moderate to severe anxiety, with four indicators of psychological safety also improving.
Our client told us (and many others) – ” We believe that the ability to provide our people with the tools that they need to deal with this level of change has been fundamental to successfully changing how we work together to build a people-driven and client-focused model for the future.”
An ROI of £1.925 million
We measured tangible changes in productivity, wellbeing, and a desire to stay when thinking of leaving. We calculated an ROI based on increased productivity of £806k and a £1.19 million ROI based on reduced attrition.
“The outcomes delivered speak for themselves, with marked increases in engagement and productivity and reductions in attrition and anxiety. Possibly most impressive was the many employee testimonials that referenced how this programme had helped them in their personal as well as work lives.”