The Brief
RBC had ambition and knew they had to consider how they could change at pace, whilst ensuring behaviours maintained wellbeing and performance for the whole team.
As part of their change approach is was critical the entire senior leadership embraced new ways of doing and thinking. And so they asked us to step in and start the spark.
INSIGHT, LEARN, SUPPORT
120 leaders attended a bespoke modular Resilient Leader programme. Cohorts were staggered to allow operational flexibility and benchmarks were obtained.
All leaders were profiled to understand their personal stance to navigate change and risk before exploring habits, beliefs and behaviour. Everyone had full access to online and app-based resources.
A learning experience that packed a real punch
Increasing engagement and productivity
I've seen significant change in individuals. Change that I would never have expected to see in senior people. Their level of authenticity has increased, and even the language they use is different. That's all down to the Resilient Leader programme. "
They were the only people who talked about resilience in terms of a skills base, business outcomes & return on investment. They deliver exactly what they say they will deliver & they do it in a way that resonated with our senior team. "
LEARNING THAT CONNECTS DIRECTLY TO BUSINESS IMPACT
Improving the wellbeing and resilience of leaders led to reduction in voluntary attrition and an uplift in engagement and productivity. And yes, these outcomes were measured against a control group so they stood up to rigour.
“During a year of significant change, we expected turnover to increase or remain the same. We have not seen the historical trend of people leaving after receiving their bonuses” – Business Unit Head of HR.
An ROI of £3.28 for every £1 spent
Measuring tangible changes in productivity, wellbeing, and a desire to stay when thinking of leaving, we calculated an ROI based on increased productivity of £3.28 for every £1 spent and a £525k ROI based on reduced attrition.
Picking up two awards
We are proud that our client permitted us to enter our work together into the Learning Excellence Awards, where we won in both the “Team Development” and “Outstanding Achievement” categories.
