£525k ROI: Reducing Attrition & Boosting Performance In Senior Leaders During Change

120 senior leaders, £525k ROI, £3.28 per £1 spent. RBC reduced attrition and boosted performance during organisational change. Award-winning programme.

The challenge

Our client recognised that the financial industry was experiencing sustained and significant change. They needed their leaders to perform and grow, without burning out while navigating this rapid transformation.

Added to this was the complexity of leading people through change, which highlighted the need for a new approach, one that brought fresh thinking and new behaviours.

INSIGHT, LEARN, SUPPORT

120 leaders attended a bespoke modular Resilient Leader programme:

Eight bite-sized, facilitator-led modules that deliver practical resilience skills that fit seamlessly into daily life, unlock potential, can be applied across multiple scenarios, and are reinforced with a personalised strengths profile and optional 40-week email programme.

RESULTS THAT CONNECT DIRECTLY TO BUSINESS IMPACT

Measurable results. Lasting change. Proven ROI.

Increase in engagement

0 %

Compared year on year

Decrease in Attrition

0 %

ROI of £525k

Reduction in absence

0 %

As a result of our training

Increase in productivity

0 Mins

£3.28 for every £1 invested

"During a year of significant change, we expected turnover to increase or remain the same. We have not seen the historical trend of people leaving after receiving their bonuses"

“ I've seen significant change in individuals. Change that I would never have expected to see in senior people. Their level of authenticity has increased, and even the language they use is different. That's all down to the Resilient Leader programme .”

" The Resilient Leader Programme made a significant difference to my personal growth and development. It’s reduced my stress levels and I gained a much better self-awareness and awareness of the impact my leadership style can have on other people who are different to me. "

“I am more organised and less frantic. I have stopped trying to do everything at once and picking up the slack from other people. I am encouraging others to take responsibility for their own wellbeing and work.”

“For so long I told myself I wasn’t good enough, couldn’t do the job, nobody told me this only me. My mindset has changed, the negative thoughts have shifted and I know I can and I am good enough.”

“The impact of your work should be underestimated, recognising the changes in those leaders who have attended the course has been very interesting and I can see this in different meetings I attend. I do believe if all the workforce had access to this course this would make for a more harmonious and productive work place.”

One of the major advantages of the resilience programme is access to a suite of highly practical tools that actively support the leadership model. Client-facing professionals use these tools and their insights into social and emotional triggers – whether their own or their clients’ – to anticipate client needs, navigate challenging conversations, manage situations more effectively, and achieve more positive outcomes.

Head of Fiduciary Management

LEARNING THAT CONNECTS DIRECTLY TO BUSINESS IMPACT

Improving the wellbeing and resilience of leaders led to reduction in voluntary attrition and an uplift in engagement and productivity. And yes, these outcomes were measured against a control group so they stood up to rigour.

Decrease in stress

22%

Average increase in resilience

Across all cohorts 58%

% of attendees reporting

Improved wellbeing 84%

% seeing a direct link between the skills

And creating a culture where people thrive 98%

Picking up two awards

We are proud that our client permitted us to enter our work together into the Learning Excellence Awards, where we won in both the “Team Development” and “Outstanding Achievement” categories.

“So much of effective leadership is around self-management. The resilience training helps understanding about why it is important for effective leadership to control emotions in “easy” and “difficult” situations - our Leadership Model is the behavioural “overlay” and guide as to how effective leaders operate on a daily basis.”

Rupert – European Head of Compliance – International Bank