The challenge
The pace of change in the finance industry continued to put high pressure on the 120 strong leadership team at RBC. RBC wanted to maintain this pace of change whilst protecting against the risks of overwhelmed people and the knock-on effect it brings of high attrition, low productivity, poor relationships and low engagement.
Any solution had to pay a high return for any investment, have a high impact and meet the needs of a demanding audience regularly exposed to various leadership development investments.
How we helped
120 leaders attended a bespoke modular Resilient Leader programme. Cohorts were staggered to allow operational flexibility and benchmarks were obtained.
All leaders were profiled to understand their personal stance to navigate change and risk before exploring habits, beliefs and behaviour. Everyone had full access to online and app-based resources.
The results speak for themselves
Increased engagement and productivity
I've seen significant change in individuals. Change that I would never have expected to see in senior people. Their level of authenticity has increased, and even the language they use is different. That's all down to the Resilient Leader programme. "
They were the only people who talked about resilience in terms of a skills base, business outcomes & return on investment. They deliver exactly what they say they will deliver & they do it in a way that resonated with our senior team. "
Significant Organisational impact
The company has seen a dramatic reduction in voluntary attrition and an associated uplift in engagement and productivity scores. All outcomes were measured against a control group, and leaders reported changes in the business across the whole division.
“During a year of significant change, we expected turnover to increase or remain the same. We have not seen the historical trend of people leaving after receiving their bonuses”. Business Unit head of HR.
An ROI of £3.28 for every £1 spent
Measuring tangible changes in productivity, wellbeing, and a desire to stay when thinking of leaving, we calculated an ROI based on increased productivity of £3.28 for every £1 spent and a £525k ROI based on reduced attrition.
Picking up two awards
We are proud that our client permitted us to enter our work together into the Learning Excellence Awards, where we won in both the “Team Development” and “Outstanding Achievement” categories.