Terms and Conditions
In a nutshell - for those that like it simple
Resdev – (that’s us!) will endeavour at all times to help you through whichever course you choose to undertake. Any contract or transaction you undertake is between you and us, so please don’t share your login details with your friends, family or anyone else.
In line with the Distance Selling (Jersey) Law, 2007, there is no official refund policy. However if you have made a mistake or something has gone wrong then please get in touch – we are here to help. If you are happy then we are happy!
Payments for all courses are required upfront and as soon as we have that payment you will be good to go and access to your course will be immediate. We are constantly looking to improve what we offer so every now and then we will update our courses. This should not interfere with your learning but on the odd occasion, it may. Please be patient and get in touch if it is not remedied quickly.
Terms and Conditions (“Terms”)
Last updated: 29th November 2019
These Terms and Conditions of Online Courses, which incorporate by reference the Terms and Conditions of Website Use and which are subject to any Additional Online Terms and Conditions (if any) (together, the “Online Terms”), apply to the sale of any Online Course. Please read the Online Terms carefully before purchasing an Online Course and print off a copy for your records. By ordering an Online Course, you are confirming your agreement to be bound by the Online Terms.
1. Online Course Provider
1.1 The Online Courses are provided by The Resilience Development Company Limited (hereinafter referred to as “Resdev”, “we” or “us”), a company incorporated in Jersey, Channel Islands with company number 114098, GST registration number 0051253 and with its registered office at 13A, Cattle Street, St Helier, Jersey, Channel Islands JE2 4WP. www.resiliencetraining.co.uk is operated by The Resilience Development Company Limited.
1.2 We will provide Online Courses using reasonable care and skill and always endeavour to provide the courses advertised.
1.3 We may use independent third parties to arrange or supply certain aspects of, or services in connection with, our Online Courses. You agree that our obligation to you is to use reasonable care in selecting competent, independent third parties to provide reasonable services related to the Online Courses. You agree that Resdev is not responsible for the actions or omissions of third party suppliers.
2.1 Capitalised terms used herein (and not otherwise defined) have the following meanings:
“Additional Study Materials” means any Online Study Materials or Physical Study Materials not included in the Course Fee.
“Additional Online Terms and Conditions” means any additional terms and conditions relating to an Online Course agreed in writing by Resdev with a particular student;
“Brochure” means any online or hard copy material produced by Resdev that provides detailed information with respect to the Online Courses;
“Course Fee” means the fee payable for an Online Course but excludes any delivery charges payable in relation to the delivery of Course Materials, if applicable, and any import duties, taxes and customs clearances which may be payable;
“Course Materials” means the materials provided by Resdev in the course of the delivery of any Online Course, which may be (i) Online Study Materials and/or (ii) Physical Study Materials;
“On-Demand Online Course” means an online course which does not have a predetermined start date and is available for study by you immediately following delivery by Resdev;
“Online Course” means either an On-Demand Online Course or a Scheduled Online Course provided by Resdev;
“Online Study Materials” means any material in an electronic format which may be (i) downloaded from the Website or (ii) accessed and viewed on the Website, including, but not limited to, PDFs, MP3s, JPEGs, MPEG4s and MOVs;
“Scheduled Online Course” means an online course which is only available for access by you on a predetermined start date;
“Terms and Conditions of Website Use” means the terms and conditions pursuant to which you may access the Website.
“Website” means www.resiliencetraining.co.uk or any other domain operated by Resdev; and
“you” means the individual purchasing the Online Course.
2.2 The use of singular words herein also include the plural.
3. Purchasing and Confirmation
3.1 In order to purchase an Online Course you must provide the required information and pay the amount specified. You must ensure that all information provided is complete and accurate.
3.2 When you place an order for an Online Course, you are offering to purchase that Online Course on the Online Terms.
3.3. A legally binding agreement shall only come into existence once:
(a) Resdev has accepted your offer to purchase an Online Course by sending you an order confirmation email, along with log on details (if applicable); and
(b) Resdev has received from you (or on your behalf) the entire Course Fee in cleared funds, in accordance with Clause 4.3(a)
3.4 The Online Terms, together with your purchase offer and the order confirmation email, constitute the entire agreement between us (the “Contract”) and supersedes and replaces any other terms and conditions previously published by us and any other understanding, undertaking, representation, warranty, arrangement, promise or statement of any nature whatsoever made by us to you, whether oral, written or otherwise, relating to the subject matter of the Online Terms. You acknowledge that you have not relied on any understanding, undertaking, representation, warranty, arrangement, promise or statement made or given by us or on our behalf, which is not set out in the Contract.
3.5 You must check the details on the order confirmation email when you receive it. If there are any errors please contact us immediately at [email protected]
3.6 Where your order consists of multiple Online Courses, each individual Online Course will be treated by Resdev as a separate offer to purchase. Acceptance of your offer to purchase one or more of the Online Courses will not be an acceptance by Resdev of your offer to purchase any other Online Courses which make up your order.
3.7 We reserve the right, in our sole and absolute discretion and without the need to give a reason, to refuse to accept an offer to purchase one or more Online Courses. In such circumstances, no contract will arise and we will return any payment accompanying your purchase offer.
3.8 Before a Contract comes into existence between you and us, we reserve the right to increase or decrease the advertised Course Fee for an Online Course and/or to amend any of the information contained in the Online Course description. We also reserve the right to withdraw at any time Online Courses advertised for sale on the Website and/or in any Brochure.
4.1 The Course Fee for any Online Course at any given time and any additional delivery charges payable in relation to the delivery of Course Materials, if applicable, will be displayed on the Website and/or in a Brochure and/or will be notified to you by a Resdev customer services representative.
4.2 All amounts are payable in Pounds Sterling. The prices quoted are inclusive of GST (local tax). Any currency conversion costs or other charges incurred in making a payment shall be borne by you, and shall not be deductible from the amounts due to Resdev.
4.3 Unless otherwise specified in respect of a particular Online Course, the Course Fee is payable:
(a) with a one-off lump-sum payment, payable with your purchase offer.
(b) with a one-off lump sum payment, payments will be accepted by:
(ii) credit card (including Visa & MasterCard) or debit card (including Visa Electron, Delta and Maestro);
4.4 In the unlikely event that your purchase offer was accepted at a time when the amount of the Course Fee displayed on the Website and/or in any Brochure is incorrect, Resdev will notify you as soon as it reasonably can. If the correct amount of the Course Fee is higher than the amount displayed on the Website and/or in any Brochure, then Resdev will contact you to notify you of the correct Course Fee, so you can decide whether or not you wish to continue with your order of the Online Course at the increased Course Fee. If you decide that you would like to cancel your order, Resdev will give you a full refund in respect of any amount you have already paid. If the correct Course Fee is lower, Resdev will refund you the difference between the amount which you have paid and the correct Course Fee payable.
5. Cancellation and Deferral
5.1 Under the Distance Selling (Jersey) Law, 2007, Resdev online courses are exempt from cancellation period of 7 days due to online services being started/finished before the end of the 7 day cool-off period. For further details of your rights under the Distance Selling Regulations, you can visit your local Citizens’ Advice Bureau or visit the Office of Fair Trading website.
5.2 If you wish to contact The Resilience Development Company to discuss a refund on a 1:1 basis then please either email: [email protected] or write to us at the Resilience Development Company, 13A, Cattle Street, St Helier, Jersey, Channel Islands. JE2 4WP
6. Additional Study Materials (if applicable)
6.1 Additional Study Materials may be available as an add-on to an Online Course. A charge may be payable for such Additional Study Materials (as set out in the information relating to the Additional Study Materials) and the delivery of such Additional Study Materials to you.
6.2 Any payment for Additional Study Materials (if applicable) and any delivery charges payable in relation to the delivery of Additional Study Materials, if applicable, will be accepted by the same methods as set out in Clause 4.7 above.
7. Online Course content and Access terms
7.1 The description of the Online Course on the Website and/or in any relevant Brochure will set out details of the contents of the available Online Courses.
7.2 Except as set out in the description of the Online Course on the Website and/or in any relevant Brochure, no additional Course Materials and/or tuition (either online, face to face or classroom) will be provided by Resdev.
7.3 Upon receipt of an order confirmation email from Resdev you will be notified of when you will have access to the Online Course purchased and for the length of time such access will be made available to you unless any such Online Course is removed.
7.4 The receipt of an Online Course is personal to you and, unless otherwise agreed by Resdev pursuant to Additional Terms and Conditions, you may not share or transfer your rights to access the Online Course or provide an Online Course to any other person.
7.5 You may incur charges to your internet service provider while you are accessing and/or downloading the Course Materials. Charges may also be payable to third parties for use of the software necessary to access and/or download the Course Materials. You are responsible for paying any such charges.
7.6 You acknowledge that Resdev operates a zero-tolerance policy in relation to inappropriate behaviour. In particular, abusive or violent behaviour directed at Resdev’s staff and unfair or dishonest practices will not be tolerated under any circumstances. Resdev may, in its reasonable discretion and without liability or an obligation to refund any Course Fee, refuse to supply any Online Course to any person(s) who engages in inappropriate behaviour.
7.7 We reserve the right to monitor IP addresses that are used to access the Course Materials and, if a person is found to be in contravention of the access rules (set out in Clauses 8.4, 14.3 and 18.3), we may terminate a student’s access to the Online Course and the Course Material. In such circumstances, no refund will be given.
8. Modifications to Online Courses or technology enhancements
8.1 From time to time, Resdev may make modifications or enhancements to the Online Courses. You will have access to such changes free of charge only to the extent that such changes relate to the Online Course purchased by you.
8.2 Purchase of a current Online Course does not entitle you to have access to future revised Online Courses as part of the original purchase.
9.Technical Support and Access
9.1 If you are unable to access an Online Course, Resdev will use reasonable endeavours to provide a solution where Resdev has direct control over the system, software or settings involved. If the issue lies with your hardware, systems, software or settings thereof, Resdev may, in its discretion, provide assistance to you to help you resolve the issue but we cannot guarantee that any assistance provided will resolve your issue.
9.2 You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical assistance may not be available during such periods of downtime. Further, you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.
9.3 Resdev will use reasonable endeavours to make the Online Course available but cannot guarantee uninterrupted, timely or error-free availability or that defects will be corrected. Resdev reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.
9.4 You also accept and acknowledge that Resdev cannot be held responsible for any delay or disruptions to your access to the Online Course as a result of such suspension or any of the following:
(a) the operation of the internet and the world wide web, including but not limited to viruses;
(b) any firewall restrictions that have been placed on your network or the computer you are using to access the Online Course;
(c) failures of telecommunications links and equipment; or
(d) updated browser issues.
10.1 Resdev will provide the Course Materials in accordance with the Online Course description, which is set out on the Website and/or in any relevant Brochure.
10.2 Resdev expects you to take reasonable care to verify that the Online Course and Course Materials in question will meet your needs. Resdev does not make any commitment to you that you will obtain any particular result from your use of the Online Course or Course Materials or that you will obtain any particular qualification on completion of the Online Course (unless otherwise stated on the Website and/or in any relevant Brochure).
10.3 Resdev does not make any representation, guarantee or commitment to you that the Online Course or Course Materials will be error-free.
10.4 Resdev does not make any commitment that the Online Course or Course Materials will be compatible with or operate with your software or hardware.
10.5 All representations, warranties and/or terms and/or commitments not expressly set out in the Online Terms (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law.
11. Limitation of liability
11.1 The exclusions and limitations of liability contained in the Online Terms do not apply to a party’s liability: (i) for fraud or wilful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.
11.2 Except as set out in the Online Terms, Resdev shall not be responsible for losses that result from its failure to comply with the Online Terms including, but not limited to, losses that fall into the following categories:
(a) indirect or consequential losses;
(b) loss of income or revenue;
(c) loss of business;
(d) loss of anticipated savings; or
(e) loss or corruption of data.
11.3 Resdev is not responsible to you for any data that you lose either (a) as a result of accessing the Online Course or the Online Study Materials or (b) during completion of any Online Course via the Website. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the Online Course and the Online Study Materials; and (ii) all data that you are inputting when completing the Online Course.
11.4 Save as otherwise set out in this section “Limitation of liability”, Resdev’s maximum aggregate liability to you for any claims that you may have against Resdev for direct loss in contract, tort or otherwise arising out of or in connection with the Online Terms, the Online Course, your use of the Course Materials and any technical support shall be limited to the amount of the Course Fee which has been paid, or is payable, by you.
11.5 Resdev will not be held responsible for any delay or failure to comply with its obligations under the Online Terms if the delay or failure arises from any cause which is beyond Resdev’s reasonable control. This condition does not affect your statutory rights.
11.6 Each provision in this Clause 11 shall be construed separately as between you and Resdev. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification, as may be necessary to make it valid and effective.
Online Courses are for training purposes only. Resdev will not accept any responsibility to any party for the use of the Online Course or Course Materials for any purpose other than training for educational purposes, including but not limited to, the giving of advice by you to any third party.
13. Intellectual Property
13.1 At all times, Resdev and/or its licensors, remain the owner of the intellectual property in the Online Courses and the Course Materials. Other than as specified below, no Online Course and/or Course Materials, nor any part of it may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of Resdev.
13.2 In consideration of receipt by Resdev of the entire Course Fee, Resdev grants to you a non-exclusive, non-transferable licence to access the Online Course and use the Course Materials content for the sole purpose of studying for the Online Course. For Online Study Materials, the licence granted is to use the Online Study Materials by an individual person only.
13.3 Save as expressly set out in the Online Terms or as otherwise agreed by Resdev pursuant to Additional Online Terms and Conditions, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way the Online Course or any of the Course Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Study Materials or create derivative works based on the whole of or any part, or which incorporate, the Online Study Materials into any software program. Access to the Online Course and use of the Course Materials not expressly permitted in the Online Terms is strictly prohibited and will constitute an infringement of either Resdev’s copyright or Resdev’s other intellectual property rights, and/or the copyright or other intellectual property rights of Resdev’s licensors.
14. Data Protection
14.2 In the event that you do not wish to receive marketing correspondence from Resdev, a written request or email should be sent to the contact details set out in Clause 18.
15. Changes by Us
An Online Course description constitutes only an indication of what the Online Course is planned to accomplish. The Online Course description does not form part of the Contract between you and us. We will use our reasonable endeavours to provide an Online Course as described.
16. Inconsistency of Terms
If there is any conflict between these Terms and Conditions of Online Courses, any applicable Additional Online Terms and Conditions and the Terms and Conditions of Website Use, the conflict shall be resolved according to the following order of priority;
1. the Additional Online Terms and Conditions;
2. the Terms and Conditions of Online Courses; and
3. the Terms and Conditions of Website Use.
17.1 Resdev reserves the right to recover any reasonable debt collection costs in connection with the Online Terms.
17.2 Resdev may update or amend the Online Terms from time to time to comply with law or to meet its changing business requirements or to correct any errors without notice to you. Any updates or amendments will be posted on the Website.
17.3 You may not assign or sub-contract any of your rights or obligations under the Online Terms to any third party unless agreed to by Resdev pursuant to Additional Online Terms and Conditions.
17.4 Resdev may assign, transfer or sub-contract any of its rights or obligations under the Online Terms to any third party at its discretion.
17.5 No failure or delay by Resdev in exercising any right or remedy under the Online Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by Resdev in writing.
17.6 If any of the Online Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Online Terms shall remain in full force and effect.
17.7 Any notices required to be served on you by Resdev under the Online Terms will be deemed properly served if emailed or posted to the email address or address notified by you to Resdev, respectively. Any notices required to be served on Resdev by you will be deemed properly served if sent by email or post to the address set out in Clause 18.
17.8 A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by email is deemed to be given on the day it was sent.
17.9 The Contract between you and Resdev will be concluded in English only.
17.10 The Contract between you and Resdev is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.
17.11 The Online Terms, and any other matters arising out of or in relation to the Online Terms are governed by and construed in accordance with the laws of Jersey. You agree to submit to the exclusive jurisdiction of the Jersey courts to settle any disputes which may arise out of or in connection with the Online Terms.
18. Contact us
We can be contacted by:
Email: [email protected]
Mail: 13A, Cattle Street, St Helier, Jersey, Channel Islands. JE2 4WP
Copyright © 2013 – 2021 The Resilience Development Company Limited.