The Missing Link in Government Transformation: £294k ROI From Change Readiness Training

Government transformation: £294k ROI, 33% resilience increase, 80% emotional resilience improvement. Change readiness programme for major restructure.

The brief

Our client was beginning a large scale change programme to become a new function, with a new purpose, operating model, a mix of significantly altered and completely new job roles, and a new software system. The change readiness training needed to:

Equip staff to move through and contribute to an intense programme of change when few had experienced or possessed the capability to lead or support change.
Define, develop and embed the right behaviours to radically change organisational culture and professional standards.

the solution

Working with the transformation team lead, we designed and delivered a six-month programme to 120 people across eight phases, focusing on:

Preparing the SLT to lead change
Benchmarking and change-readiness assessment
Aligning behaviour to purpose, vision & values
Skill development training to create a new mindset
Workshops identifying non-negotiable behaviours
Development of resilience champions
Develop/revise existing internal strategies
Written report including ROI

RESULTS THAT CONNECT DIRECTLY TO BUSINESS IMPACT

ROI

£ 0

Based on engagement, attrition and productivity

Decrease in Attrition

0 %

ROI of £194k

Psycological saftey

0 %

All 5 indicators increased

Increase in productivity

0 Mins

ROI of £100k

"I'm happier, and I'm more productive. I don't feel overwhelmed by the challenges I'm facing at the moment."

“I had been getting very stressed about certain situations at work and this has significantly improved for me and I can use the skills I have learnt to reduce my stress levels and improve my working environment. I feel more positive for the future.”

“My thinking about me, for so long I told myself I wasn't good enough, couldn't do the job, nobody told me this, only me. My mind-set has changed, the negative thoughts have shifted and I know I can and that I am good enough.”

“I'm feeling happier and have already seen an improvement to my mental health and I feel like my head is a lot clearer as I have the tools to deal with difficult situations that may arise.”

“Change in perception of other people's behaviour, greater understanding of what may be driving their behaviour and therefore adapting the way I interact with people.”

“Complete change in mindset. I'm a lot more positive. I can de-stress faster, let things go and move forward rather than ruminate all the time.”

"I don't think myself or the team would have been able to deliver what we have done so far without the resilience training."

Mandy - Head of Transformation

resilience levels UP 33%

Knowing the team is change ready needs data and focus on mental, emotional and social health. Once established, giving your team the skillset to manage these essentials is the difference between success and failure of change.

The outcomes included here give you a flavour of the results we measured with our client.

Further evaluation showed 80% of the department reported increases in emotional resilience, 71% in mental resilience, 53% in social resilience, and 19% in physical resilience.

Reporting Increases in

Change readiness 81%

Reporting increases in

Understanding self 90%

Stress Reduction

Avergae change 32%

Culture

See imporoved culture 78%