£9.40 ROI Per £1 Spent: How Islington Council Transformed Wellbeing and Performance for 450 Staff

Islington Council: £9.40 ROI per £1 spent training 450 staff. Public sector resilience programme expanded from 150 to 450 due to measurable impact.

The BRIEF

With a people-first ethos, the London Borough of Islington Council looked for proactive ways to support their people, create a supportive culture, and maintain wellbeing.

All against a backdrop of hybrid working, transformation in service deliverables and the Covid-19 pandemic.

our SOLUTION

We delivered a modular programme empowering 150 leaders, managers, and colleagues to lead on their personal resilience, wellbeing and workplace culture.

Delivered over 20 cohorts, everyone attended bite-size virtual workshops focusing on resilience skills proven to help people work, live and feel better.

RESULTS THAT CONNECT DIRECTLY TO BUSINESS IMPACT

Skills-based resilience training with evidence-based outcomes and measurable business impact.

ROI for every £1 spent

£ 0

From increased engagement, productivity and reduced attrition

Decrease in attrition

0 %

ROI of £1.08M

Drop in staff anxiety risk

0 %

Reducing moderate-to-severe anxiety from 32% to 14%

Increase in productivity

0 Mins

ROI of £1.28M

"It is one of the most powerful, simple to understand, cleverly put together courses I have been on. I am consciously thinking about so many skills and techniques, sharing/exploring with family and friends."

"I feel that these skills will enable myself and staff to feel less overwhelmed and able to be more productive in their working days and to also be able to draw on these skills to feel more valued and able to build on relationships with others including family, service users and colleagues."

“The skills enhance what we are doing at the moment and give a great insight to how we may not have realised how stressed we were. The skills are positive reinforcement to support our roles in a busy environment.”

“ It is evident that the team are using the skills to problem solve and to think about how to move situations on..”

“I feel more in charge of my life. I am able to look at the bigger picture more often and focus on what’s important at the time.”

"The skills build the ability to question, transform, improve service quality using language that everyone recognises. Improvements to supervision should also improve quality of practice and therefore quality of services."

"This has genuinely engaged the Leadership Team and the frontline staff, and they've grabbed the nettle, using it develop their practice. It's given people practical skills and the belief to take their ideas and turn them into actual problem-solving. We've seen them use the skills base and shared language in many ways, including redesigning assessments and developing induction for new staff. It's leaving a legacy of 'let's do this!"

Stephen - Director of Transformation

leaving a legacy

This project focused on increased employee engagement, productivity and the voluntary attrition risk removed to calculate the return on investment at an organisational level. With the data to back it, the ROI was £9.4 for every £1 spent.

Working better

Improved performance, professional practice or team results 87%

Feeling better

Agreed that resilience skills improved their wellbeing 83%

Reporting living, working or feeling better

Now thriving vs 38% suffering pre-programme 97%

Stress

Reduction in levels of stress 51%