Building a higher-performing department within adult mental health & social care

Working within Kingston Adult Social Care to build a strength-based approach, deliver a modern employee experience and drive award-winning organisational change.

The challenge

The leadership team at Kingston adult social care recognised that a fully engaged and aligned workforce operating at its full potential would be essential in sustaining the momentum during the public sector reform brought on by the Care Act 2014.

“It was clear that a new approach was needed. We wanted to improve the way our people manage their wellbeing. Give them the tools to understand and improve their ability to deal with change and encourage staff to be mindful of each others’ wellbeing.” Jane – Assistant director adult social care

How we helped

We worked with 100 front line Social Workers and Mental Health Professionals to build personal and team resilience to accelerate and sustain transformational change.

The resilience programme was a key driver of immediate improvements in engagement levels, talent retention, employee satisfaction and wellbeing. It was also described as a key influencer and positive impact on the quality and provision of services.

The training significantly impacted both behaviour change and employee experience within the first three months.

Individual transformation fuelled organisation growth and change

£ 0 k
ROI in year one due to better collaboration and problem solving
0 %
Over achievements of challenging targets

"Challenging targets were overachieved by 10%, and we saw improvements in engagement, talent retention, employee satisfaction and wellbeing. Equating to a financial saving of over £500k per annum and we moved from the worst-performing Borough in London to second-best, achieving Beacon Status."

Derrick Hoddinott - Director

"Providing the tools our staff need to look after their emotional resilience and create an environment in which people can talk openly about their mental and physical wellbeing has had a really positive impact on everyone."

Gemma Blunt - Corporate Head of Service Adult Social Care

ROI of £11.08 for every £1 spent

Social and mental health workers grew significantly in areas that enable wellbeing and resilience, which helped bolster their ability to navigate change and uncertainty brought by the transformation. Cognitive agility, maintaining social connection was among these critical areas of personal growth.

Two years later, Resilience Champions within the team continue to focus on maintaining everyone’s resilience skills and training new members. The champions have also used the resilience skills to create a strength-based supervision template that’s used across the borough. Resilience is part of their culture.

Use of resilience skills
within their professional practice from day one 88%
Reported increase in
Mental thriving 73%
Reported increase in
Emotional thriving 69%
Reporting improved engagement
within their role 68%


We are also very proud The Public Sector Transformation Awards have awarded the Adult Social Care team from Kingston Council (RBK) a Certificate of Excellence.

Gemma Blunt, Corporate Head of Service Adult Social Care, described how recent improvements had laid the groundwork for this new success:

” We’re so proud of the way everyone contributed to developing the new strength-based service. This has helped change the team’s culture and make it normal to talk about our wellbeing, to celebrate our individual strengths, and remind ourselves of the importance of teamwork.”

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